Privacy Policy

Effective Date: May 27, 2025

North End Acupuncture values your privacy. This Privacy Policy outlines the type of information we collect, how it is used, and the choices you have regarding your personal information.

a.) Personal Information Collected from Clients

We may collect the following types of personal information from our clients:

  • Name

  • Date of birth

  • Contact information (email address, phone number)

  • Medical history and treatment notes

  • Insurance information

  • Appointment history and payment records

b.) Purpose for Collecting Personal Information

We collect personal information to:

  • Schedule and manage appointments

  • Provide customized care and treatment

  • Maintain accurate medical records

  • Submit claims to insurance providers when applicable

  • Contact clients about appointment reminders, treatment updates, or general customer support

  • Improve our services and client experience

c.) Sharing of Customer Information

We respect your privacy and do not sell or share your personal information with third parties, partners, or joint ventures.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may only disclose information if required by law or with your express consent.

d.) Messaging Terms and Conditions

By providing your phone number, you agree to receive text messages from North End Acupuncture sent from [INSERT NUMBER]. Message frequency varies and may include messages in relation to appointment reminders and general customer support.

  • Message and data rates may apply.

  • Reply STOP to opt-out at any time.

  • Reply HELP for support.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet or storage system can be guaranteed 100% secure.

Your Rights

You have the right to:

  • Access your personal information

  • Correct or update your information

  • Withdraw consent for data collection and use

  • Request deletion of your personal records where legally permissible

To exercise any of these rights, please contact us at:

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Updates will be posted on this page with a revised effective date.